Privacy Policy & Terms | Gidz Cleaning Services

Last updated: October 2026

Accra, Ghana

Introduction

Welcome to Gidz Cleaning Services. We operate in Accra, Ghana, and are committed to protecting your personal privacy. This policy explains how we collect, use, and safeguard personal data in line with the Ghana Data Protection Act, 2012 (Act 843).

Data Controller

For the purpose of Act 843, the data controller is Gidz Cleaning Services, Accra, Ghana.

gidzcleaningservices@gmail.com
+233 59 463 6671

Information We Collect

We collect personal data you provide when requesting a quote, booking a service, or contacting us. This may include:

Identity and contact data: your full name, phone number, and email address.
Service data: the address to be cleaned, preferred cleaning times, and service instructions.
Technical data: IP address and browsing data collected automatically when you visit our website.

Purpose and Lawfulness of Processing

In line with Section 18 of the Ghana Data Protection Act, we process data only for specific, explicit, and legitimate purposes:

To process bookings and perform cleaning contracts.
To communicate service updates and customer support.
To meet statutory legal and tax obligations in Ghana.

Consent and Your Rights

By submitting details through our website, messaging channels, or booking forms, you consent to the processing described in this policy. Under Act 843, you may request access to the personal data we hold, correction of inaccurate or incomplete data, or object to processing and request erasure where applicable.

To exercise these rights, email gidzcleaningservices@gmail.com.

Data Security and Disclosures

We use appropriate administrative and technical measures to protect data from unauthorised access or breaches. We do not sell personal data. We share information only with trained cleaning staff or trusted providers when needed to deliver the service you requested.

Terms & Conditions

Last updated: October 2026

Accra and surrounding areas

Scope and Contract Formation

These Terms & Conditions govern residential and commercial cleaning services provided by Gidz Cleaning Services to clients in Accra and surrounding areas. A binding contract is formed when you accept a quotation in writing, by email, through a digital booking form, or when we begin the service.

Cleaning Supplies and Equipment

We provide the professional cleaning products, materials, and equipment needed for the contracted service. If you request specialty products outside our standard inventory, you must provide them at your own expense and risk.

Client Obligations and Access

Access: provide our staff unhindered access to the property at the agreed date and time. A 50% lockout fee applies where access is blocked.
Utilities: provide electricity and running water on site, free of charge, where required for the team to work.
Valuables: secure high-value items, cash, jewellery, fragile belongings, and important documents before our team arrives.

Pricing and Payment

Prices are quoted in Ghanaian Cedis (GHS) and are subject to applicable Ghanaian taxes unless stated otherwise. One-time cleaning services, deep cleans, and bookings from new clients require a 50% deposit to secure the appointment. The remaining balance is due immediately after the service, before the team leaves the premises.

Deposits may be paid by Mobile Money (MoMo) or bank transfer. The final balance may be paid by MoMo, bank transfer, or cash. We may withhold or suspend service if the deposit has not cleared before the scheduled time.

Cancellations and Rescheduling

You may reschedule or cancel free of charge up to 24 hours before the scheduled start time. Cancellations made with less than 24 hours' notice attract a late cancellation fee equal to 30% of the booking value.

Complaints and Re-cleaning

If an area is missed or poorly cleaned, notify us in writing at gidzcleaningservices@gmail.com with photographic evidence within 24 hours of completion. Where a complaint is valid, we will re-clean the disputed area at no charge. No refund or price reduction is issued before a re-cleaning attempt.

Liability and Insurance

We maintain public liability insurance for accidental damage directly caused by the negligence of staff while on duty. We are not liable for unsecured items, existing wear and tear, structural defects, fragile surfaces that react poorly to standard cleaning agents, or delays caused by Accra traffic, extreme weather, or utility outages beyond our reasonable control.

Governing Law

These Terms & Conditions are governed by the laws of the Republic of Ghana. Disputes arising under them are subject to the exclusive jurisdiction of the courts in Accra.